FAQ

How long will it take for my online order to arrive?

  • UK orders can take 2-5 working days.
  • EU & USA can take up to 2 weeks.
  • If you do not receive your order within the allocated times, please contact us via the "Contact" page, or via email: [email protected]


Can I exchange an item I have bought online?

  • Yes, we allow exchanges for items that are damaged upon receipt, or are the incorrect size. However the sales are final, no refunds accepted. If you would like to make an exchange, please contact us via the "Contact" page, or via email: [email protected]

Do you ship Internationally?

  • Yes.


How does the payment work/How do I know the store is safe to purchase from?

  • Our payments are processed via PayPal, the world's leading online payment system.


How can I contact Lunam?


How do you know where to post my order?

  • When confirming your PayPal, it shows you the details that we will receive from you. This includes:
    • Name
    • Address
    • Amount Paid
  • This is so we can mail your product to you, and confirm the payment with our finance department